Contact

Avenue, 14 km Thessaloniki – N. Michaniona, Thessalonikis – Peraias, Thermi 570 01

+30 2310 327914

info@ecocar.city

Leof. Irakliou 448, Iraklio 141 22

+30 21 0685 9011

sales.support@ecosun.gr

service.support@ecosun.gr

Here you will find the answers to the frequently asked questions or contact our Support Team.

Available Spare-part points: Our Headquarters in Thessaloniki – Greece Address: Avenue, 14 km Thessaloniki – N. Michaniona, Thessalonikis – Peraias, Thermi 570 01, Greece tel: +30 2310 327914 Our Department in Athens – Greece Address: Leof. Irakliou 448, Iraklio 141 22, Greece tel: +30 21 0685 9011 If you have bought your ecocar from one of our official representatives, you are able to contact them through here in order to inform you properly.

According to studies, the battery life can exceed 10 years or 100.000km and of course these numbers vary depending on the battery’s usage. We strongly recommend to avoid fully discharge of the battery and charge the car after use. Time and way of charging If the vehicle is fully discharged then it requires about 5-7 hours for a complete charge. For a full discharge it is necessary to travel an average of 100km, depending on the battery it has and to charge the vehicle you can use a simple socket of 220-240v (single phase home-type).

You can find a full brochure with basic and extra equipment, here

Ecocar provides an insurance plan called ecocar care which is included with any vehicle that is purchased and it is valid for 2 years starting from the very first day of delivery. Ecocar care is provided to make sure that every customer is satisfied and has his peace of mind. This insurance plan also covers up to 2 times when the car is out of battery. So in that matter, if the car runs out of battery, you can simply call the telephone number of your card and get in touch with the road assistance team.

All service works and installation of accessories made by our official representatives and service stations are covered with a 24 months warranty regardless of kilometers. The warranty covers the replacement or the repairment of the parts or the accessories and the labor cost. The above warranty does not cover parts which need replacement due to normal wear.

Your new electric vehicle warranty starts from the day of delivery and includes the following:

	Electric Motor	Lithium Battery
Yudo	2 Years	7 Years or 150,000 Km
Victory	5 Years or 200,000 Km	5 Years or 200,000 Km
G300	2 Years	4 Years or 60,000 Km
Pocco	2 Years	4 Years or 60,000 Km
City	2 Years	10 Years or 100,000 Km

Unlike conventional cars, we initially recommend a check on all points of your car and in case a point needs replacement or work, we will inform you accordingly. Please notice that for the warranty period of the two year the service of the ecocar should be executed within our official service stations as in different case the warranty will be voided.

There are 2 types of batteries that we provide with our vehicles: • Lithium-ion (Li-ion) • Lithium Iron Phosphate (LFP)

Yes they are and either our central service station or one of our official representatives can help you for that.